How to check your late dispatch rate on TikTok Shop

What you need first

• A shop with recent orders
• Orders marked In Transit, so the rate has data
• Five minutes, ideally once a week

Every step, written out

1. 01In the Seller Center menu, click Orders.
2. 02Click Fulfillment Performance. This is the page that scores how fast and how cleanly you ship.
3. 03Average fulfillment time shows how long each stage takes, so you can see where orders wait.
4. 04The date range sits at the top right. I compare the last 28 days against the period before.
5. 05Late dispatch rate is the share of orders not shipped within the dispatch deadline. A green Good label means you are fine.
6. 06Click View details under it for the full breakdown and the orders behind the number.
7. 07Valid tracking rate sits next to it. Both matter, since every order needs a working tracking number.
8. 08Lower down, How to improve fulfillment performance lists fixes. Dispatch orders on time points you to the overdue orders.
9. 09Extend your fulfillment SLA is for shops that need more handling time on some orders.

My tips

• →Regular orders must be marked In Transit within 2 business days, per the Seller University late dispatch article.
• →Late dispatch rate does not feed your Shop Performance Score directly. Late orders do raise the chance of late delivery, which does.
• →Look at this page on the same day each week so a rise shows up early.

Weekly TikTok Shop checklist →

Questions people ask

How is late dispatch rate calculated?

It is the number of non-FBT orders dispatched after the dispatch deadline, divided by all orders that should have shipped within it, including FBT orders.

Is there a delivery rate I must hit?

Yes. The on-time delivery article says every shop must keep on-time delivery at 80% or higher, and falling below can lead to enforcement.

Where I checked the steps

• Seller University: late dispatch rate requirements
• Seller University: on-time delivery rate requirements
• Seller University: fulfillment policy